Other Events

URGENT ACTION REQUIRED – HOTPOINT AND INDESIT WASHING MACHINES

As you may already be aware from various media coverage Whirlpool have announced they are to recall hundreds of thousands of fire-risk washing machines. Hotpoint and Indesit washing machines purchased in the UK between October 2014 and February 2018 could be affected by a flaw with the door-locking system that could lead to them overheating and potentially catching fire.

Please check immediately if your washing machine is one of the models affected. To check if a washing machine is potentially affected, both the model number and the serial number of the appliance are required. Both of these codes can be found inside the door, or alternatively on a label on the rear of the appliance.

Here is the list of the models involved in the Whirlpool recall of fire-risk Hotpoint and Indesit branded washing machines, as published in February 2020:

If you should identify one of the above appliances the advice is to unplug the washing machines and not use them.  Those who chose to continue using their machines should only use cold water cycles of 20C or lower as this significantly reduces the risk, Whirlpool said. (This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20C).

Whirlpool has created a model checker website to allow customers to see if their appliance is affected.  Customers who bought a Hotpoint or Indesit washing machine after 2014 would need to enter the model and serial number of their appliance to see if it was one of the recalled models.  The model and serial number can be found inside the door or on the back.

To access the Whirlpool checker website, click HERE

Alternatively, there is a free Whirlpool helpline that you can reach on:
0800 316 1442.